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Sales Associate

You’re Not Just Selling a Product — You’re Changing How People Live

At MasterSpas, people don’t walk into the showroom just to buy a hot tub.

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They come in looking for something more.

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A way to relax after long days.
Relief from pain or stress.
A place to reconnect with family and friends.

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As a Sales Associate, you help them find it.

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You guide customers through one of the most exciting purchases they’ll make — helping them imagine what life could look like with a spa in their home.

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Turn Conversations Into Life-Changing Decisions

This role is about more than sales — it’s about understanding people.

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You’ll:

  • Welcome customers and build genuine connections

  • Listen to their needs and recommend the right solutions

  • Guide them through product options, features, and financing

  • Follow up and support them through the full buying journey

 

You’re not just closing a deal — you’re helping someone make a decision that improves their daily life.

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Be Part of the Moment It Clicks

There’s a moment in every sale where it all comes together.

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When the customer can picture it…
When they realize how it will fit into their life…
When they say, “This is exactly what we need.”

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You get to be part of that moment.

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And that’s what makes this role rewarding.

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Work That Goes Beyond the Showroom

Your impact doesn’t stop at the store.

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You’ll also:

  • Represent MasterSpas at events and expos

  • Help create engaging showroom experiences

  • Support marketing efforts and promotions

  • Build relationships that extend beyond the initial sale

 

Every interaction is a chance to create a great experience and grow the business.

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A Role That Rewards Effort and Drive

This is a role for people who are:

  • Motivated to succeed

  • Energized by working with people

  • Driven to meet and exceed goals

  • Excited by the opportunity to earn based on performance

 

The more effort you put in, the more you get out of it.

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Why This Role Stands Out

✔ A chance to help people improve their lifestyle
✔ A dynamic mix of showroom and event-based selling
✔ A team environment with strong support
✔ Opportunities to grow your sales skills
✔ The satisfaction of making a real impact on customers

 

Built for People Who Love Helping Others

The best Sales Associates are people who:

  • Enjoy connecting with others

  • Are confident, friendly, and professional

  • Take initiative and stay motivated

  • Thrive in a goal-driven environment

  • Want to make a difference in people’s lives

 

Help People Bring Relaxation Home

At MasterSpas, you’re not just selling a product — you’re helping people create a space where they can relax, recharge, and spend time with the people who matter most.

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And that’s something worth being part of.

Our Core Values in Action
 

​Do the Right Thing

You build trust by being honest, transparent, and focused on what’s best for the customer.

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Focus on the Customer

Every interaction is centered on helping people find the right solution for their needs and lifestyle.

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Be Exceptional

You go beyond basic service to create a memorable, high-quality buying experience.

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Own It

You take responsibility for your results, your customers, and your success.

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Have Fun

You create an engaging, positive environment — because helping people invest in relaxation and enjoyment should feel exciting.

Customer Journey Experience

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Follow-up

The associate may reach out after the sale to confirm satisfaction, answer questions, or provide additional support.

Delivery

The associate ensures the customers desired delivery or pickup date is known and scheduled and the customer knows what to expect when the delivery team arrives.

Financing

The associate explains available financing or payment options and helps the customer choose what works best for them.

Recommendation & objections

The associate narrows options, makes clear recommendations, and addresses any concerns or hesitations the customer may have.

Spa Demo

The associate presents relevant spa models, demonstrates features and benefits, and tailors the presentation to the customer’s needs.

Discovery

The associate asks questions to understand the customer’s needs, preferences, budget, and intended use of the product.

Greeting

The associate welcomes the customer, introduces themselves, and establishes a friendly, approachable tone to build trust.

Walk-in

Customer enters the store and begins browsing or looking for assistance. The associate remains attentive and aware of cues for engagement.

Purchase

The associate finalizes the sale, processes the sales agreement, and ensures the order is accurate.

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