The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
-
Prepare for high-stakes situations
-
Transform anger and hurt feelings into powerful dialogue
-
Make it safe to talk about almost anything
-
Be persuasive, not abrasive
Radical Candor is a simple idea: to be a good boss, you have to Care Personally at the same time that you Challenge Directly. When you challenge without caring it’s obnoxious aggression; when you care without challenging it’s ruinous empathy. When you do neither it’s manipulative insincerity. This simple framework can help you build better relationships at work.
Improve your speaking and listening, and everything in-between. Communication is not just chit-chat, and it is not just the words coming out of people’s mouths. It’s like an onion with layers and layers of nuance, and the deeper you go, the more important it becomes. Learn how to utilize this powerful tool to your fullest advantage.
.jpg)
